Why I can't access the camera when I am outside? But it is working when my phone and camera connect the same WiFi.

1. If you are using cellular data to view the camera, please be sure that Wansview app has the permission of data usage on your phone.(phone settings—app management-Wansview APP-cellular data permission).
2. If the camera is not online when the phone is using 4G date, the problem might be your router's firewall prevents outside network to access your camera.
If the firewall is on, you can access to the Web page of Router to turn off the firewall as the instruction of this link: http://www.wikihow.com/Access-a-Router
3. If the camera is online when the phone is using 4G date, but when your phone and computer are connecting your office WiFi, you can't access the camera,

the problem might be the network that your phone or computer is connecting can't access the Internet.