Why the camera shows "offline" on Wansview app after upgraded the firmware for it, but I can watch it via IP address on web browser?

You may not back up the camera's DID information before upgrading the camera.

Please kindly contact us by email with your camera's DID (VIEW-XXXXXX-XXXXX), you could check it on the wansview app or the camera's sticker. Then we will help you check the license, and send you a CGI link to rewrite the DID data into your camera.

US/CA: service@wansview.com

UK： service3@wansview.com

FR: info.fr@wansview.com

DE: info.de@wansview.com