The camera going offline is related to the network, power cord and firmware.
Here are some suggestions for your reference.
① Unplug the camera/router and plug it back in to see if the indicator is stable. Then refresh the app page to see if the camera is online.
② Install the camera closer to the router.
③ The defective power cord and unstable network could cause the offline issue, please replace the charging cable or power plug.
④ Linking camera and cell phone to the same network / changing cell phone networks
⑤ If there are multiple devices, turn off some of them. ⑥ Use a network cable to connect ( if the camera supports it) and adjust the antenna.
If it's not working, please reset the camera and reconnect it on the app.
① Please install the indoor camera within 3 feet from the router, outdoor camera within 5 feet. Network signals within an effective distance will make the camera work more stably.
② Please press and hold the reset button of the camera for 5-10 seconds, wait for a moment, the indicator will flash blue and red.
③ Make sure your WIFI name/WIFI password is correct.
If it doesn't work, please email us at firstname.lastname@example.org and provide us with a photo of the sticker at the bottom of the camera, and tell us:
1. Does this happen recently or is it been a long time?
2. Have you changed your router recently?
3. Which status of the indicator light (red/blue; steady or flashing slowly/fast)?