FAQ

• Is this wireless or does it have to stay plugged into an outlet?（Wansview W7）
   Hi,
  This is Wansview Support.Thank you for your question.
  I am sorry for the confusion.
  "Wireless" here means the camera does not need to be connected to by Ethernet cable, but WiFi, that's wireless.
  It needs to be powered on with a power cable all the time.
  So please plug the camera in, connect it to 2.4GHz WiFi, and keep it plugged in when you use it.
  Please feel free to contact us if you have any questions.
  Best Regards,
  Wansview Support
• Does this camera support 24 hours continuous recording without subscribing to cloud storage?(Wansview W7)
  Hi,
  This is Wansview Support.
  Thank you so much for your question.
  Yes, it supports 24-hour continuous recording with an SD card. Cloud storage is not mandatory but it can be your backup storage.
  Please feel free to contact us if you need further support.
  Best Regards,
  Wansview Support. 
• Does usb plug into ac adapter for wall outlet? (Wansview W7)
  Hi,
  This is Wansview Support.
  Thank you for your question.
  Yes, the camera needs to be plugged into the outlet.
  Please feel free to contact us if you have any other questions!
  Best Regards,
  Wansview Support.
• Can I add the camera to other accounts? (Wansview W7)
  Hi,
  Thank you for your question.
  One camera can be bound to one account at one time.
  If you want to share the camera with others, please follow the steps below to share the camera.
  1. The shared user should register a Wansview Cloud account if he doesn't have one.
  2. Please run the App-go to the Device page -choose the camera that you want to share.
  3. Please click the "Setting" button and then go to the "Invite family members button -Invite new member"
  6. On the "Shared users" page, please input the sharing account and click "Confirm".
  7. If the shared account doesn't receive the invitation, please try to log out and log in again. After the shared account accepts the invitation, the shared camera can be seen on the shared account.
  

  Wansview support.

  
  

• Does this camera track?(Wansview W7)
  Hi,
  This is Wansview support.
  Thank you so much for your question.
  The W7 camera doesn't support auto-tracking.
  Please feel free to contact us if you have any other questions.
  Best Regards,
  Wansview support
  
• Does this camera support 5Ghz wifi?(Wansview W7)
  Hi,
  This is Wansview support.
  Thank you for your question.
  No, I am sorry that 5GHz band wifi is not supported. It only works with 2.4GHz band wifi.
  Feel free to contact us if you have any other questions!
  Best Regards,
  Wansview support