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Dear Valued Customers:

Thanks for buying wansview IP camera.

If you need new firmware, please mail to below emails:

USA: or or

DE: or


FR: or

Please provide below informations in your email:

Camera Model name(it is very important to know camera's model name): like NCM625GA(Q1),Q2,K1, K2, W1, W2, W3

Current Firmware version(it is very important to know camera's firmware version): You can check firmware version via mobile App "Advanced setting -- About camera" or camera's web page.  And also please enter the link http://ip:port/hy-cgi/factory_param.cgi?cmd=get_fdisk to browser, then take a screenshot to us for below return information. We will follow current firmware version and return information to send you correct firmware.